SHIPPING POLICY

1. Worldwide Shipping
Mevoryn Home can arrange shipping to many international destinations.
Available shipping methods may include:

• door-to-door delivery;

• delivery to a local warehouse or logistics facility;

• sea freight;

• air freight where suitable; and

• other specialist freight services depending on the product and destination.

The most appropriate shipping method will normally be confirmed during the quotation process.
2. Shipping Quotations
Shipping costs are generally quoted separately unless expressly stated otherwise.
The final shipping cost may depend on:

• destination;

• product dimensions;

• product weight;

• quantity;

• packaging requirements;

• freight method;

• insurance;

• local delivery access; and

• any special handling requirements.

Shipping quotations may be subject to change if the order specifications, delivery address or freight conditions change before shipment.
3. Production and Dispatch
Many Mevoryn Home products are made to order, customized, or produced using individually selected natural stone.
Production lead times will be communicated separately from shipping time.
Once production is completed and the order is ready for dispatch, we will coordinate the appropriate shipping arrangements with the customer.
Any estimated dispatch or delivery date is provided in good faith but is not guaranteed unless expressly confirmed in writing.
4. Estimated Delivery Times
Delivery time depends on the destination and shipping method selected.
International sea freight typically requires more time than air or local delivery, and customs clearance may also affect the final delivery date.
Delivery estimates may be affected by:

• carrier schedules;

• port congestion;

• customs inspections;

• weather conditions;

• public holidays;

• local transportation conditions; and

• other circumstances outside our reasonable control.

Mevoryn Home is not responsible for delays caused by third-party carriers, customs authorities or other events beyond our reasonable control.
5. Packaging
Furniture is packaged according to its material, size and shipping requirements.
Natural stone furniture may require reinforced packaging, wooden crates, protective foam, edge protection or other specialist packaging to reduce the risk of damage during transportation.
Where applicable, packaging costs will be included in or identified in the quotation.
6. Customs Duties, Taxes and Import Charges
Unless expressly included in the quotation, customers are responsible for any applicable:

• import duties;

• customs charges;

• VAT, GST or similar taxes;

• destination handling fees;

• customs brokerage fees; and

• other local charges imposed by authorities or logistics providers.

These charges vary by country and are generally outside Mevoryn Home's control.
Customers are responsible for confirming applicable import requirements in their destination country.
7. Delivery Address and Access
Customers are responsible for providing complete and accurate delivery information.
Before placing an order, customers should confirm that the product can safely access the intended location, including through:

• building entrances;

• doorways;

• hallways;

• staircases;

• elevators;

• loading areas; and

• other access points.

For larger stone furniture, specialist lifting, additional personnel or installation equipment may be required.
Unless specifically included in the quotation, shipping does not automatically include installation, assembly, upstairs delivery, crane services or other specialist handling.
8. Receiving Your Order
We strongly recommend that customers inspect the shipment as soon as it arrives.
Before signing for delivery, where possible, please check the external packaging for visible damage.
If there is visible damage to the packaging, please:

• photograph the packaging before opening it;

• note the damage on the carrier's delivery receipt where possible;

• photograph or record the unpacking process; and

• contact Merovyn Home promptly.

This information can be important when making a freight or insurance claim.
9. Damage During Transit
If a product arrives damaged, please contact Merovyn Home as soon as reasonably possible and provide:

• your name and order reference;

• photographs of the full product;

• close-up photographs of the damaged area;

• photographs of the external and internal packaging;

• photographs of the shipping labels; and

• any relevant carrier documentation.

We will review the situation and work with the customer and relevant logistics provider to determine an appropriate resolution.
Customers should retain the original packaging until the claim has been reviewed.
10. Natural Stone Characteristics
Natural variations in stone are not considered shipping damage.
Differences in veining, pattern, color, mineral markings, texture, pores, fissures and tonal variation are natural characteristics of marble, onyx, travertine and other natural stones.
These variations may differ from photographs shown on the Mevoryn Home website or social media.
11. Storage and Failed Delivery
If delivery cannot be completed because of:

• an incorrect address;

• the recipient being unavailable;

• inadequate access;

• refusal to accept delivery;

• unpaid destination charges; or

• other circumstances attributable to the customer,

additional delivery, storage, handling or redelivery charges may apply.
These costs are normally the customer's responsibility.
12. Installation and Assembly
Some furniture may require assembly or professional installation after delivery.
Unless specifically stated in the quotation, installation and assembly services are not included in the product or shipping price.
For large or heavy natural stone furniture, we recommend using experienced furniture installers or specialist movers.
13. International Orders
Customers placing international orders are responsible for ensuring that the products can legally be imported into their destination country.
Mevoryn Home may provide reasonable shipping documentation where applicable, but customs procedures and import requirements vary by jurisdiction.
14. Changes to Delivery Arrangements
If you need to change the delivery address or shipping arrangements after confirming your order, please contact us as early as possible.
Changes may not be possible once the shipment has been dispatched and may result in additional charges.
15. Contact Us
For shipping quotations, delivery questions or assistance with an existing shipment, please contact:
Merovyn Home
Email: info@mevoryn.com
Website: www.mevoryn.com